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Frequently
Asked Questions |
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| Q.) |
How do I use a pumice stone so that it won't
scratch? |
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A.) Make sure you wet the pumice stone first
and then just rub in on the ring. It should
come right off. If the area is smooth when
you are done and a ring still remains, it
could be a permanent stain. |
| Q.) |
I see you carry a product that eliminates
odors electronically. Can you explain how
this works? |
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A.) You must be referring to the The Zontec
Ozone Generator (COM-PA600) The Zontec PA600
eliminates odors by producing a controllable
level of ozone. The Ozone is created electronically
by converting oxygen and ozone. By its very
nature, ozone will revert to oxygen within
a short period of time. It is this process
of returning to oxygen that creates the deodorizing
effect. The third oxygen atom in ozone must
attach itself to another gaseous element.
It is such gaseous elements that are the source
of everything we smell. In combining with
the third atom, the odorous element is oxidized
and the odor eliminated. |
| Q.) |
What is the difference between a 55 gal-siphon
pump and a regular 55-gal pump? |
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A.) The siphon pump flows continuously while
the regular pump dispenses a predetermined
amount of liquid per stroke. |
| Q.) |
What is the difference between a multi-fold
and a C-fold paper towel? |
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A.) Multi-fold towels are interlocked with
a Z type fold; pull one out and the next one
is partially dispensed. C-fold towels are
not interlocked. They have a C-type fold. |
| Q.) |
What is the difference between resilient
and non resilient floors? |
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A.) Resilient flooring is defined as floor
that is capable of withstanding shock without
permanent damage. A good example of this type
of flooring would be vinyl, asphalt, tile,
rubber, linoleum, and vinyl asbestos. Non
resilient flooring is more commonly known
as hard floors. They are defined as durable
but not capable of withstanding shock without
deformation or rupture. Examples include terrazzo,
concrete, marble, ceramic tile, marble, brisk,
and slate. |
| Q.) |
Can you tell me a little more about spray
buffing and what the proper procedures to
perform this task are? |
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A.) Spray buffing is a way of cleaning the
heavy traffic area of a floor in order to
extend the period before stripping. To properly
spray buff a floor, you will first need to
sweep the floor with a treated dust mop and
remove any sticky deposits with a putty knife.
For maximum ease of application, clean and
restore in one operation with a spray buff
formulation using a floor machine with a red
or white spray buffing pad. Apply spray buff
formulation as a light mist from a spray bottle.
Three to four passes of the floor machine
will bring back the shine. |
| Q.) |
Sand screens are rated by grit. Which grade
is more aggressive, a 100 grit or a 60 grit? |
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A.) The lower the grit rating, the more
course or more aggressive the screen becomes. |
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| Q.) |
I am constantly nicking and scratching furniture
and damaging baseboards while vacuuming. What
can you recommend to help me prevent this? |
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A.) The "Soft Vac" vacuum cover ( SA-E12C
12" or SA-E16C 16" ). This item is made from
a soft PVC laminate cover padded with high
density two pound polyethylene. It forms a
protective cushion between your vacuum and
any surface that it touches. The Soft Vac
vacuum cover is designed to fit most single
motor uprights manufactured by Eureka, Sanitaire,
Kent, and Hoover. |
| Q.) |
Does Certified put color brightener in their
shampoos? What are the benefits of using a
brightener for carpeting? |
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A.) A carpet brightener is a great addition
to make a good cleaning look even better.
Color Brightener will restore the original
luster and sheen to fabrics, enhance the brightness
of whites and pastels shades, and improves
the appearance by coating fibers and masking
yellow. All Certified rug and upholstery shampoos
and hot water extraction cleaning agents already
contain Certified Color Brightener However,
more may be added if indicated by the appearance
of the fabric. |
| Q.) |
What are dry cleaning sponges used for? |
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A.) They are used to remove smoke and soot
from walls after a fire and for cleaning surfaces
that cannot be wet cleaned. They are ideal
for use on painted walls and ceilings, wallpaper,
acoustical tile, paneling, lamps and window
shades. After use, dry cleaning sponges can
be washed and reused. |
| Q.) |
What spot/stain remover would you recommend
for red stains such as wine or Kool-Aid? |
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A.) Use Kleenrite General Spotter ( KR-015
). This is an excellent, ready to use
spot and stain remover. This product is used
to remove black filtration, grease, food stains,
and red stains on all water safe fabrics. |
| Q.) |
What is the difference between Certified
Dr. Spot & Dr. Stain? |
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A.) Dr. Spot is most effective on oil soluble
stains such as tar, wax, grease, fats, and
gum. Dr. Stain is most effective on water
based stains such as washable inks, clay,
blood, jams, and liquor. Both products
are ideal companions. For example, residue
left after using Dr. Spot may be removed by
using Doctor Stain. |
| Q.) |
Do you sell a carpet care chemical that
removes browning or yellowing? |
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A.) Certified No Brown (CI-128) or Fab Pro
Rxide for browning (FAB-113). Certified No
Brown is used for the prevention or removal
of cellulosic browning and water stains from
rugs and upholstery. It is also effective
for the removal of fresh urine stains that
have not effected the fabric dye. No Brown
is a concentrated product that needs to be
diluted with water or neutral shampoos. It
is not compatible with alkaline shampoos or
jet extraction solutions but may be applied
after their use to prevent browning. FabPro
Rxide is a very potent oxygen-releasing bleach
for treating browning on fringes of oriental
rugs or treating browning on undyed rugs.
This chemical is ready to use and needs no
dilution. |
| Q.) |
What product would you recommend to remove
coffee stains? |
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A.) Kleenrite: Tannin & Coffee stain
remover (KR-030). Unlike many others, this
formula does not require you to rinse the
fabric after you apply it. It contains a unique
property that provides superior removal of
browning (such as tannin stains caused by
over wetting or the use of high alkaline chemicals).
This product can be used to remove coffee,
tea, urine, and similar stains. It is not
a bleach and does not contain hydrochloric
acid and is safe to use on all fabrics. |
| Q.) |
You carry three different sizes of vacuum
hose. Which one is generally used with
a portable extractor? |
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A.) You will find that we carry the 1",
1 1/2" and 2" hoses. In the carpet
cleaning industry, one & one half inch
inner diameter ( 1 1/2" ) is a
standard. However, if you need a replacement
hose for your portable extractor and are uncertain
of which one you need, you can measure the
inner diameter of the hose. |
| Q.) |
What the difference between how the bonnet
method of carpet cleaning works versus the
rotary shampoo method of carpet cleaning versus
extraction cleaning? |
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A.) First, there are two ways you can use
the carpet bonnets: (1) The carpet is sprayed
with properly diluted bonnet cleaning solution,
yhen the bonnet is spun on top of the carpet
with a rotary machine. The bonnet agitates
and soaks up the soiled solution. Or
(2) You can soak the bonnet in a bucket of
diluted bonnet cleaning solution and then
wring it out. The bonnet is then placed on
a rotary machine and spun on the carpet to
remove the soil. With the rotary shampoo
method you would fill your floor machine solution
tank with water and add the proper amount
of carpet shampoo (SA-150, 160, 170) to the
solution tank. The shampoo is dispensed to
the shower feed brush where the scrubbing
action turns it to foam. The carpets dirt
gets suspended in the foam and the foam is
left to dry and then vacuumed up, leaving
the carpet clean. With the extraction
cleaning method, you fill your extractors
solution tank with water and the proper amount
of extraction detergent Depressing the trigger
on the wand will inject the cleaning solution
into the carpet, then the extraction nozzle
vacuums the soiled solution back up into the
machines recovery tank, leaving the carpet
deep cleaned. |
| Q.) |
What is the purpose of a carpet traffic
lane spotter and how do I apply it? |
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A.) It is used for pre-treating heavily
traveled areas of carpeting before regular
cleaning is performed. It is usually applied
with a hand held pump up sprayer ( PS-R7,
PS-R11 ), or depending on the circumstance,
an injection sprayer may be used. |
| Q.) |
Why do you say I'll need defoamer for my
carpet extraction machine? |
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A.) It is used to control excessive foaming
or sudsing in the recovery tank, which leaves
more room for dirty water. Using a defoamer
will eliminate frequent trips to dump the
recovery tank as well as protecting the vacuum
motor from moisture damage. |
| Q.) |
What is the difference between carpet blocks
( SA-79 ) and carpet squares (SA-80)? |
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A.) Carpet blocks are used to protect carpets
from permanent stains that are caused by placing
furniture on wet carpeting. Use carpet
blocks to raise furniture off their just cleaned
carpets, preventing the finish on the furniture
from staining the carpet and to protect the
furniture from water damage. Carpet blocks
are snap apart style. Carpet squares are sheets
of plastic 3x3 inches, 50 per pack. They are
the economical alternative to the carpet blocks
(SA-79) which are used to protect furniture
from wet carpet and wet carpet from furniture
stains. |
| Q.) |
Why won't you ship my dehumidifier via UPS? |
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A.) This item is oversized and UPS will
not ship this item. It can be shipped by truck
only. Often, many freight lines will have
a flat rate and will ship up to a certain
weight for the same amount of money. It can
be very economical to ship several items that
are oversized at once. Please contact a sales
representative for more details. |
| Q.) |
Why are the Grandi-Groomers ( SA-161 ) so
popular with carpet cleaning pros? |
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A.) They are used to agitate pretreatment
chemicals used before extracting or shampooing
the carpet, to lift pile and loosen dirt.
They can also be used after applying protectant
to attain adhesion to the carpet. The Grandi-Groomer
leaves the carpet fibers upright for fast
drying and gives the finished carpet a professional
look. |
| Q.) |
Which Elky Pro chemical would you recommend
for rotary shampoo cleaning? |
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A.) Use Elky Pro rug shampoo and soil extractor
(SA-150, 160, 170 ). Elky Pro Rug Shampoo
and soil extractor revitalizes dirty carpets
and upholstery. Stains and heavy soil can
be removed with ease and leave fabrics with
new freshness. The extra dry foam minimizes
wetting, thereby shortening drying time. No
sticky or gummy reside is deposited to attract
new soils and fabrics stay cleaner longer.
A special additive helps to prevent bacterial
odors. Professionally tested, Rug Shampoo
and Soil Extractor will perform in any rotary
application equipment. This product is to
be used with colorfast fabrics only. |
| Q.) |
What Elky Pro chemical would you recommend
for extraction cleaning? |
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A.) Use the Elky Pro X-L liquid extraction
detergent ( SA-703 or SA-704 ). X-L Liquid
Detergent is formulated for hot water extraction
systems and provides a balanced detergent
system for cleaning carpets that are loaded
with tough soils. This product is a blend
of detergent, hard water softener, and special
buffers to emulsify oil and grease while suspending
soils for easy pick up. |
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| Q.) |
Can "Kwik Kleen" neutral cleaner be used
as a neutralizer? |
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A.) No, it is a neutral pH cleaner, not
a neutralizer. A neutralizer will neutralize
the pH level of a product down to 7. Kwik
Kleen is NOT a neutralizer, but a neutral
cleaner. This means that it already has a
neutral pH and can be used on virtually any
type of floor without any harmful effects.
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| Q.) |
What are the measurements for pH level testing? |
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A.) The pH scale ranges from 0-14. A Rating
of a 7 is considered neutral on the pH scale
- anything below this is considered an acid
and anything above seven is considered an
alkaline. The closer to 0 the pH rating is,
the more acidic the solution is. The closer
to 14 the pH rating is, the more basic the
solution is. |
| Q.) |
Where can I obtain an MSDS sheet for your
products? |
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A.) Material Safety Data Sheets are included
with your order anytime that you order a chemical.
There is no need to request one. If you would
like to preview the MSDS sheet before purchasing
a chemical, they are available on our website
here or can
be faxed to you upon request. Please contact
our sales department for more information.
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| Q.) |
What is the primary difference between Elky
Pro "Value" and Elky Pro "Kwik Kleen"? |
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A.) The Elky Pro Value is an all purpose
cleaner that is suitable for use on all washable
surfaces. It contains no solvents or harsh
alkali. Some of it's most common uses include
floors, walls, automobiles, and sealed woodwork.
Elky Pro Kwik Kleen is a general purpose,
low foam, neutral pH cleaner. It is specially
formulated to clean surfaces without leaving
streaks or dulling modern floor finishes.
The particular cleaner is ideal for use with
automatic scrubbers. |
| Q.) |
What product would you recommend for cleaning
finished wood products? |
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A.) Hesco carries two products that we recommend.
First, the Elky Pro Natural Oil Soap (SA-236).
This is a mild multipurpose cleaner used for
many household applications. This is recommended
for cleaning finished wood products because
it gently removes the toughest dirt, grease,
and grime without the use of harsh detergents.
Elky Pro Natural Oil Soap can also be used
to wash laundry stains, leather, and vinyl.
Another alternative is Murphy's Oil Soap (FS-103).
Murphy's Oil Soap is a concentrated formulas
and will need to be diluted. It, too, will
clean wood surfaces, marble, wall coverings,
and no wax floors. |
| Q.) |
Can Maximum Orange Degreaser be used for
general purpose cleaning? |
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A.) No, it is not recommended. |
| Q.) |
What is the main difference between the
"Misco Mint Surge Disinfectant" and "Pine
Oil Disinfectant"? |
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A.) The Mint Surge (SA-216) is a disinfectant,
germicide, and deodorant. It is proven to
be effective against bacteria and viruses.
It has a pleasant mint scent which is ideal
for use in restrooms and health care facilities.
It can be used on any hard surface such as
floors, walls, lavatories, bathing areas and
garbage receptacles. The Pine Oil Disinfectant
(SA-183) is a pine oil cleaner, disinfectant,
and deodorizer. It, too, is effective against
a wide variety of bacteria and viruses. However,
the advantage to this product is that along
with acting as a disinfectant, it also acts
as a cleaner. |
| Q.) |
Do you stock any disinfectants that have
been registered with the EPA to kill the HIV-A
(AIDS virus)? |
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A.) Yes, Elky Pro Disinfectant Healthcare
Spray (SA-143). This product will disinfect
HIV-1 (AIDS virus) on inanimate environmental
surfaces. It also disinfects Herpes Simplex
Virus Types 1 and 2 on inanimate environmental
surfaces. This is ideal for use in health
care setting such as hospitals, nursing homes,
and schools. |
| Q.) |
Do you carry any products to prevent static? |
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A.) We recommend SA-955 Elky Pro Antistatic
aerosol spray. It reduces dust attraction
and eliminates static electricity in and around
computer terminal areas. This is ideal if
you are experiencing a problem with static
electric shocks and static electricity. |
| Q.) |
What product would you recommend to clean
driveways? |
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A.) Drive Up Super Cleaner (SA-998). This
product will remove motor oil and greases
from a variety of surfaces without scrubbing.
It is recommended to use on concrete, asphalt,
quarry tile floors, grills, ovens and fryers. |
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| Q.) |
What product would you recommend to clean
a concrete floor in a factory when using a
floor machine? |
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A.) Use Spectrum degreaser or Max Orange
Industrial degreaser. |
| Q.) |
You carry several brooms with different
fill materials. Can you tell me where you
would recommend using these different types
of brooms? |
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A.) First, tampico is a vegetable fiber
that comes from the agave plant in Mexico.
In it's dry state, it is used extensively
in floor and counter brushes. Its water absorption
quality makes it suitable for scrubbing. Second,
we carry palmyra and bassine. Palmyra is a
vegetable fiber from the Palmyra Palm leaf
or stalk from India. Palmyra is a cinnamon
brown color and has a medium stiffness. Bassine
is obtained from the stiffer portions of the
stalk. It is cut to specific sizes and then
graded for stiffness. The medium stiff to
stiff texture, combined with its water resistance
and durability, make an ideal product for
scrubbing and course sweeping. Next is Palmetto.
It is the only brush fiber that is produced
in the US on a commercial basis. This material
is extremely difficult to process, therefore
it can be very expensive. It has very good
durability and water resistance and is used
for scrubbing brushes and whisk brooms. Next
are the wire fills. They consist of a variety
of tempered steel, stainless steel, brass,
and plated steel wires. Round wire is used
for utility and general maintenance brushes
as well as scratch brushes. Flat tempered
wire is used for heavy duty push brooms. Horsehair
is an animal hair. It is a soft to moderately
stiff material. It is blended with other materials
and is an excellent all-purpose floor sweep,
counter/window/radiator brush. Nylon/Polypropylene
is a man-made filament available in a wide
range of diameters with straight and crimped
strands. Its excellent resistance to most
common chemicals and water create a multitude
of desirable applications for this product.
It is used pure or blended with other materials
in floor brushes, counter brushes, and scrub
brushes. Plastic is a product produced in
a laboratory with many varieties, each with
its own properties, creating uniqueness from
other fibers. It is used in a variety of floor,
scrub, and utility brushes. Finally, flagging
is exploded tips on synthetic ends in plastic
or nylon fill. The fuzzy effect is beneficial
for trapping fine dust particles. It is used
in a variety of angled brooms, counter brushes,
and lobby dust brooms. |
| Q.) |
Can you explain the different fill materials
that are available on your push brooms, and
what type of applications are they recommended
for? |
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A.) The fine fill is excellent for dust
control and is best suited for sweeping very
fine particles of dirt and dust from almost
every surface. It usually consists of synthetic,
horsehair, or nylon blend that is sometimes
flagged. The next sweeping grade of fill material
is medium. This is an excellent choice for
sweeping fine and medium particles from any
surface. It usually consists of tampico and
polypropylene and is a good general purpose
brush. The coarse fill is an excellent choice
for heavy or course material in most industrial
applications and for removing difficult dirt
and deposits from most surfaces. It usually
consists of palmyra, bassine, and polypropylene.
Finally, indoor/outdoor fill is designed to
move heavy and coarse fill dirt as well as
fine dust particles. A combination of heavy,
coarse polypropylene in the center and medium
polypropylene fill around the borders makes
this an ideal fill as an all purpose sweeper. |
| Q.) |
You carry four different styles of push
brooms. Can you tell me what application you
would recommend each for? |
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A.) Floor brushes are recommended for general
purpose usage on smooth surface floors in
offices, factories, and stores. They are usually
classified as fine-medium grade. Garage brushes
are recommended for heavy sweeping on concrete
or rough surfaces. They are usually classified
as medium-coarse grade. Street brooms are
recommended for general street and heavy floor
sweeping. The fill material bristles are normally
longer than the floor or garage brushes. They
are usually classified as a coarse grade.
Deck brushes are used for tough scrubbing
jobs on floors and large surfaces. |
| Q.) |
What is the difference between your corn,
angled, and lobby brooms? |
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A.) Hesco carries three types of brooms.
Corn brooms are made from corn fill material.
There are several classifications of corn
brooms ranging from "standard" to "warehouse".
The differences in classification are based
on handle thickness and the weight of the
corn fill material that makes up the broom.
Angled brooms are made with long lasting,
washable, synthetic bristles that are cut
at an angle. These brooms are cut in two ways;
flagged bristles for sweeping fine particles
and unflagged bristles for sweeping rough
surfaces and outdoors. Finally, lobby brooms
are smaller versions of corn brooms. They
are generally used with dust pans to sweep
small areas. |
| Q.) |
Can your absorbent compound be used to clean
up vomit? |
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A.) Yes! Voban, ( COM-241 ) is fortified
with enzymes to counteract odors from vomit
as well as child and pet accidents and is
ideal for sweeping up wet mishaps per the
label instructions. |
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If you have any
questions that we have not answered, submit them
to us by clicking here. |
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